Refund & Exchanges Policy
At Coastal Eden, our customer satisfaction is of the upmost importance. Every effort is made by Coastal Eden to ensure delivery of your order on the requested day, and to the high standards we pride ourselves on. However, as a customer is it important to remember that plants are living, perishable items, and will react to their immediate indoor or outdoor conditions or weather conditions and level of care that you provide. We recommend following care instructions to aid in the ongoing health of your plants.
Disclaimer - All information provided by Coastal Eden is purely general advice and for information only. We are unable to take any responsibility for the condition of your plant or its health after it leaves our hands. It is your responsibility to look after your plants correctly and to place them in appropriate positions based on your own individual requirements and your particular plant's ideal growing conditions.
Coastal Eden sources healthy, mature plants from local Perth suppliers, and we provide you with general assistance and care instructions. We are also available to help answer queries (within reason) should you need some extra guidance. However, due to the perishable nature of our products, we do not offer refunds or exchanges should you change your mind after purchase.
Coastal Eden is here to help and we work hard to ensure you are satisfied with your purchase. In the unlikely event that you are not happy, please contact us in writing so we can rectify any errors or oversights that may have occurred. Please email firstname.lastname@example.org and list your order number for our reference.
We do not issue refunds for damaged items; to be eligible for an exchange, you will need to supply proof of the damage/issue within 3 days of receiving your order. We will ask for a description and photographic proof of the damage before making a determination on whether to issue an exchange on the product.
Please note that we do not take any responsibility for damage caused after the product has reached its place of arrival upon delivery.